• Cheviot Gazette

Here's Which Library Services Are Returning in the Coming Weeks

Updated: Jun 3

Written by Kathy Taylor, Regional Manager, Downtown Main Library

 

Over the next several weeks, the Library will be phasing services back in, moving from virtual-only services to in-person services, done in a responsible way that focuses on safety. We are excited to see you again! We’ll use this space to keep you up to date on what is going on.  

Reminder: Drive-Thru Service Beginning May 26 

Beginning May 26, we are opening the drive-thrus at our facilities that have them. Here are the details:  

  • Drive-thrus are at these locations: Covedale, Groesbeck, Harrison, Reading, and the Downtown Main Library. Symmes does not have a drive-thru, but will be offering curbside service beginning May 26.  

  • The drive-thru hours of operation are 10 a.m. - 9 p.m. Monday-Tuesday, 10 a.m. to 6 p.m. Wednesday-Saturday. Drive-thru is closed on Sundays. 

  • For the first 2-3 weeks, we will be contacting customers and scheduling appointments to pick up current holds.

Curbside Pickup Beginning May 28 

  • Curbside service will be available at Blue Ash and Loveland starting May 28. Hours are: Monday-Tuesday, 10 a.m.- 9 p.m., Wednesday-Saturday 10 a.m. - 6 p.m. 

  • Curbside service will be available at these locations starting June 1: Anderson, Clifton, Green Township, North Central, and Walnut Hills. Hours are: Monday, Tuesday, Thursday Noon - 8:00 p.m. and Wednesday, Friday, Saturday 10:00 a.m. to 6:00 p.m. 

  • Curbside service will be available at these locations starting June 8: Delhi, Hyde Park, Oakley, Sharonville, Wyoming. Hours are: Monday, Tuesday, Thursday Noon - 8:00 p.m. and Wednesday, Friday, Saturday 10:00 a.m.  - 6:00 p.m. 

  • We will be adding curbside services to more locations throughout the month of June, and we will keep you posted as dates and locations are firmed up. 

  • For the first 2-3 weeks, we will be contacting customers and scheduling appointments to pick up current holds.

Holds

Please let us know if there are items you no longer need by updating your account online, emailing us, or calling us at 513-369-6900. This will help us work quickly through our backlog of over 14,000 existing holds as we open up the system and accept new hold requests. 

As of June 1, we're now allowing you to place new holds for physical materials. Thank you for your patience. 

Book Drops

Beginning June 1, all locations will accept returns through their book drops, except Greenhills and Price Hill. Technology Access & Support

  • Beginning the week of June 15th access to computers, printers, and fax machines will be available at the downtown Main Library 

  • Beginning the week of June 22nd, we’ll open a few additional locations to provide this service 

  • We’ll provide you with more details as we work them out.  

More to come!

We will continue to bring back in-person services over the next weeks and months as it is safe to do so, and as we build our capacity to provide service in a new way that meets the Governor’s Responsible ReStart Ohio Plan. This includes reconfiguring our facilities so that physical distancing is possible and putting measures in place to ensure safe handling of the over 19 million items customers borrow from the Library each year. We are also working out the logistics of how best to accept the materials you want to return in a way that’s safe. There is much we are still learning, but we look forward to the results of a recently announced study to identify best practices in handling library and museum materials. 

We’re Here for You Online and on the Phone 

  • Our eBranch is always open, and we are continuing to provide events like storytimes online on a regular basis. Check our calendar for more information. 

  • Call, email or chat with us seven days a week for help with job searching, finding trusted health information, getting assistance with a library resource, and more. 

For the latest Library service updates and resources, please visit our COVID-19 resource page.




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Cheviot Rd, Cincinnati, OH, USA

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